2007 BMC Userworld Vancouver
Service Request Management with Mitch Myers
BMC’s Mitch Myers introduces BMC Service Request Management and IT Service Support strategy.
Additional Resources
- More Videos
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ITIL V3 Service Design and Transition with Fox IT
Fox IT’s Vernon Lloyd on ITIL V3 Service Design & Service Transition.
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Service Automation Overview with Purnima Padmanabhan
BMC’s Purnima Padmanabhan presents the new Service Automation strategy.
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BMC UserWorld 2007: Day Two
View highlights from the second day of BMC UserWorld Vancouver 2007.
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BSM Overview with Paul Avenant
BMC’s Paul Avenant reviews the BSM strategy for the next 12 - 18 months and much more.
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BSM and Service Delivery
Forrester Research’s Thomas Mendel and BMC’s Peter Armstrong discuss BSM.
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BMC Design Criteria for BSM
BMC’s Bob Beauchamp explains the BMC design criteria for BSM in his keynote.
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Service Request Management with Mitch Myers
BMC’s Mitch Myers introduces BMC Service Request Management and IT Service Support strategy.
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BMC Atrium Overview
BMC professionals cover the direction of BMC Atrium Enabling Technologies including the CMDB, BMC Run Book Automation, and the AR System.
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BSM Delivery Model with Craig Harper
BMC’s Craig Harper talks about the importance of a proven delivery model for BSM.
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ITIL V3 Service Operation with Sharon Taylor
Chief ITIL V3 Architect Sharon Taylor presents an overview of Service Operation.
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ITIL V3 Service Strategy with Accenture
Accenture’s Michael Nieves presents an overview of ITIL V3 Service Strategy.
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BMC UserWorld 2007: Day One
View highlights from the first day of BMC UserWorld Vancouver 2007.

