CMDB and ITIL

British Telecom

Discusses why they went with CONTROL-M and its increasing value to the business.

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British Telecom

British Telecom

Discusses why they went with CONTROL-M and its increasing value to the business.

ITIL V3 Overview: Service Strategy

ITIL V3 Overview: Service Strategy

An overview of the new ITIL V3 books with ITIL Chief Architect Sharon Taylor.

Coldwater Creek

Coldwater Creek

Coldwater Creek focuses on processes and automation through BMC Business Service Management and experiences several benefits including the ability to reduce IT costs by ten percent.

ITIL V3 Overview: Intro to Service Management

ITIL V3 Overview: Intro to Service Management

An overview of the new ITIL V3 books with ITIL Chief Architect Sharon Taylor.

ITIL V3 Overview: Continual Service Improvement

ITIL V3 Overview: Continual Service Improvement

An overview of the new ITIL V3 books with ITIL Chief Architect Sharon Taylor.

ITIL V3 Overview: Service Operations

ITIL V3 Overview: Service Operations

An overview of the new ITIL V3 books with ITIL Chief Architect Sharon Taylor.

ITIL V3 Overview: Service Transition

ITIL V3 Overview: Service Transition

An overview of the new ITIL V3 books with ITIL Chief Architect Sharon Taylor.

ITIL V3 Overview: Service Design

ITIL V3 Overview: Service Design

An overview of the new ITIL V3 books with ITIL Chief Architect Sharon Taylor.

Mary Kay on CMDB

Mary Kay on CMDB

Shares their BMC Atrium CMDB experiences .

ITIL V3 Service Design and Transition with Fox IT

ITIL V3 Service Design and Transition with Fox IT

Fox IT’s Vernon Lloyd on ITIL V3 Service Design & Service Transition.

ITIL V3 Overview

ITIL V3 Overview

Sharon Taylor, ITIL Chief Architect, discusses ITIL V3 enhancements.

ITIL V3 Implementation with Pink Elephant

ITIL V3 Implementation with Pink Elephant

Pink Elephant’s Gary Case offers practical ITIL V3 implementation advice.

ITIL V3 Service Operation with Sharon Taylor

ITIL V3 Service Operation with Sharon Taylor

Chief ITIL V3 Architect Sharon Taylor presents an overview of Service Operation.

ITIL V3 Service Strategy with Accenture

ITIL V3 Service Strategy with Accenture

Accenture’s Michael Nieves presents an overview of ITIL V3 Service Strategy.