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DELL is automating key processes, improving responsiveness with BMC Software
BMC Helps Dell IT Automate Key Processes and Accelerate Responsiveness Deploying multiple BMC solutions, the Dell IT group was able to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation.
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DELL Reduces Trouble Tickets Four-fold with BMC
The Dell IT group is constantly searching for ways to reduce IT costs and to get personnel focused on more innovative projects. Learn how the group deployed a collection of BMC software products on Dell servers to improve capacity planning and reduce trouble tickets.
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DELL is automating key processes, improving responsiveness with BMC Software
BMC Helps Dell IT Automate Key Processes and Accelerate Responsiveness Deploying multiple BMC solutions, the Dell IT group was able to consolidate job scheduling and job monitoring within a single dashboard, reduce by 75 percent the number of IT administrators needed for patch management, and accelerate trouble-ticket resolution with automation.
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DELL is using BMC Remedy IT Service Management Suite Helps Dell to Speed Incident Resolution
Dell receives an average of 30 incident tickets every hour that must be investigated, assigned, and resolved by 50 internal service-desk agents around the world. Learn how Dell deployed the BMC Remedy IT Service Management Suite to bolster service-desk efficiency, improve integration of related processes, and enhance collaboration among service-desk technicians.
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Bovespa Video Podcast (Portuguese)
Bovespa, a terceira maior bolsa do mundo, conta como utilizou as ferramentas BMC Remedy ITSM para integrar seus sistemas de gestão de serviços de IT e, o Atrium-CMDB (Configuration Management Database), para unificar as informações sobre configuração de IT e prioridades de negócio. Ambas as soluções fazem parte do conceito de Business Service Management.
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Bovespa Video Podcast (English)
Bovespa, the world’s 3rd largest Stock Exchange, uses the BMC Remedy ITSM to integrate their IT service management system and the Atrium-CMDB (Configuration Management Database) to unify the information on IT configuration and business priorities. Both solutions are part of the Business Service Management concept.
